Thank You for Shopping at EleganEdge!
We are committed to providing high-quality handcrafted wooden laptop stands and excellent customer service. Below is our Refund and Returns Policy, outlining the conditions under which returns, exchanges, and refunds are accepted for the following categories: Handcrafted Wooden Laptop Stands, Custom-Designed Laptop Stands, and Sale Items.

1. Returns

We accept returns within 14 days of delivery for most items, provided they are unused, undamaged, and in their original packaging. Specific conditions include:

• Eligibility: Items must be in the same condition as when received.
• Non-Returnable Items: Custom-designed or personalized wooden laptop stands cannot be returned unless they arrive damaged or defective.
• Shipping Costs: Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect upon delivery.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method within 7-10 business days.

• Partial Refunds: In certain cases, only partial refunds are granted (e.g., items not in their original condition or missing parts).

3. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us within 7 days of receiving the product. Custom or personalized items are eligible for exchange only if they arrive defective.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photo evidence of the issue. We will arrange for a replacement or issue a full refund at no additional cost.

5. How to Initiate a Return

To start a return, please email us at [your email] with your order number and details about the product you wish to return. Once your return is approved, we will provide specific instructions on how to send the item back.

6. Exceptions / Non-Returnable Items

• Custom Orders: Due to their personalized nature, custom-designed wooden laptop stands are non-returnable unless they arrive damaged or defective.
• Sale Items: Only regular-priced items are eligible for refunds. Sale or discounted items cannot be returned or refunded.

7. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be sent to your email.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

• Check your bank account again.
• Contact your credit card company, as it may take time for the refund to post officially.
• Contact your bank, as some processing delays may occur.

If you have done all of the above and still have not received your refund, please contact us at [your email].

We value your satisfaction and are committed to resolving any issues promptly. If you have any questions about our Refund and Returns Policy, don’t hesitate to reach out to our customer service team.

Thank you for choosing EleganEdge, and we look forward to serving you!